Member Spotlight: Conchita Robinson, PCC
Some coaching journeys begin with intention. Others begin with invitation.
For Conchita Robinson, PCC, it began with a simple request from a senior leader: “Can you help me think through this?” That conversation—one of many early, informal coaching relationships—grew into a 25-year career supporting leaders, teams, and organizations.
Today, as the founder of C. Robinson Associates, Conchita works primarily with executive-level leaders across transportation, human services, and planning agencies nationwide. Her work spans executive coaching, strategic planning, organizational assessments, and leadership development, often delivered through a team-based consulting model.
Jacksonville Native to IBM Executive to Trusted Advisor
Conchita was born and raised in Jacksonville, attending school in South Carolina as a math major with a dream of becoming a university professor. But life took a different turn when her STEM background made her a top candidate for one of the world’s largest organizations.
Before launching her firm in 2002, Conchita spent more than two decades at IBM, ultimately leading a $4 billion U.S. business with over 1,000 team members. Beginning as an engineer, she advanced into senior leadership roles where she focused on building teams, translating complex challenges, and delivering results through people.
Her clients often seek her out for that reason—valuing a coach who understands not just leadership theory, but the realities of executive life.
Coaching the Whole Person
Conchita sees leadership challenges as fundamentally human.
“Human behavior is human behavior… we have to coach the whole person.”
Whether working with a CEO or a leadership team, she integrates organizational context with individual insight—helping clients move forward with greater clarity and confidence.
A Business Built on Relationships
“When we leave a business, it has to be better than we found it.”
Conchita and her team embed within organizations, working alongside leaders to assess challenges, build plans, and implement change. This approach delivers results and builds trust, creating opportunities for deeper collaboration over time.
A Perspective on Leadership Today
“I think we’re going to have a leadership crisis… people are starving for more connection.”
Conchita is thoughtful about what she sees emerging in today’s leadership environment. She notes fewer opportunities for in-person development and connection—something she believes has implications for future leadership pipelines.
Her focus remains on strengthening leaders and teams through intentional development and meaningful engagement.
Beyond the Work
Outside of her professional life, Conchita finds renewal in the rhythms of water and sound—time near the ocean, travel to the Caribbean, and music. She also serves on the Jacksonville Symphony Board and the University of North Florida Foundation Board and supports organizations such as Operation New Hope.
A Final Reflection
When asked what advice she would offer fellow coaches, her answer was both practical and personal—coaching begins with how we show up, and credibility is built through alignment.
“[As a coach] take the time to self-assess… and make sure you’re walking the talk.”
Learn More
Contact Conchita at [email protected]
Website: Conchita Robinson Associates
Member Spotlight: Karen Anderson, PCC
ICF Global Member since 2004 | ICF Credentialed since 2007 | ICF North Florida Chapter Member since 2016 | ICF Assessor since 2018
By Della Shaw, PCC
“When you offer full presence to another person, it has incredible transformative power. That is coaching at its essence.”
~ Karen Anderson, PCC
More than 20 years ago, serendipity reshaped Karen’s life and work.
As a master’s-prepared leader dedicated to high-quality professional development, she received an invitation to join educational leaders from across the United States in an intensive leadership coach training program.
What began as a professional opportunity became something far more profound as she and her colleagues were introduced to the transformative power of coaching. They saw how leadership could be different.
- Instead of directing and telling, leaders could inspire and evoke.
Those realizations gave birth to her company, Results Coaching, LLC, which, in the years that followed, became a nationally recognized ICF Accredited Coach Training Program (ACTP). Their work cut across all levels of education, grounded in the belief that everyone is a potential leader when equipped with the right mindset and skills.
Mindset: Being Before Doing
The behavioral shifts were undeniable. Mindset and language shifted; leaders asked more open-ended questions, and conversations changed. Teacher training programs such as Lipscomb University integrated Results Coaching training into their teacher preparation programs. Many former participants have gone on to become credentialed coaches themselves.
“One of the hallmarks of our company is our commitment to the ICF competencies. We eat them, breathe them, live them. It’s not so much about what you say or do. It’s about who you are.”
Karen describes her latest book, Results Coaching- Transforming from Leader to Coach Leader, co-authored with Kathryn Kee, Vicky Dearing, and Frances Shuster, as a labor of love for two key reasons. First, it shares powerful stories of transformation from leaders who discovered the impact and potential of coaching as a way to lead. Second, it explores the journey of becoming a Coach Leader—someone who inspires growth, accountability, and purpose in others. Within these pages, readers uncover the why, the what, and the how of becoming a more powerful and inspiring leader.
Four years ago, Results Coaching, LLC was purchased by Solutions Tree, helping to expand the reach and legacy of their work.
Coaching as a Way of Being
She says one of the most powerful coach competencies she has internalized is #5 Maintains Presence. “When you offer full presence to another person, it has incredible transformative power. That is coaching at its essence.”
She is deeply influenced by neuroscience, and David Rock’s SCARF Model®, which she integrates into leadership development to help leaders understand how subtle shifts in language can fundamentally change experience.
Language, she teaches, is a pattern—and rewiring patterns takes conscious practice. When leaders shift language, they shift culture. Mindset leads. Language follows. Identity transforms.
Mentoring the Next Generation
Karen delights in mentoring coaches pursuing ICF credentials. She loves the rigor of feedback and the visible growth that comes from a coach integrating learning. Our local community of coaches in ICF North Florida has been so fortunate to have benefited from Karen’s many professional development programs over the past decade.
To new coaches, her message is simple and supportive: “You know enough right now but never stop learning. Coaching is a journey, not a destination.” More than two decades into her journey, she models that message — she is still learning, still refining, still studying, still practicing.
After more than 20 years as a contributing author to multiple books, creating a nationally respected ICF ACTP training program, and influencing thousands of leaders, she remains excited about ICF’s evolving ethics and competencies and the continued evolution of coaching as a profession and as a way of being.
She continues to show up fully present, embodying coaching as a friend and colleague, a coach, a mentor, and an educator. As she says, it’s a mindset. It’s who she is and what she gives to the world.
Beyond Coaching
Outside her professional life, Karen’s greatest joy is her grandchildren. She speaks tenderly of witnessing their individuality and growth. This grounding in family mirrors the essence of her coaching philosophy—honoring each person as precious, capable, and becoming.
Learn More
Contact Karen at [email protected]
Visit Karen on LinkedIn
Explore Results Coaching: https://www.resultscoaching.com
Books
Results Coaching: The New Essential for School Leaders, 2010
Results Coaching: Next Steps, 2017
Results Coaching: Transforming from Leader to Coach Leader, 2026
